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The Teamwork assessment measures the examinee's skill in choosing behaviors and/or actions that simultaneously support relationships within the team and lead toward the accomplishment of work tasks. Examinees must recognize the goals of a team and identify ways to accomplish those goals in increasingly complex situations, such as those where the resources needed to accomplish a given tusk are not readily available.
This assessment is administered by VHS videotape and contains 12 teamwork scenarios, each accompanied by three multiple-choice questions. The scenarios and questions are based on the actual demands of the workplace. Selections take the form of video presentations of teams in various workplace settings with a variety of problems or requirements. Examinees must identify the most appropriate teamwork responses to specific situations.
The assessment is divided into two parts, approximately 40 minutes each, and contains questions at four levels of complexity, with Level 3 being the least complex and Level 6 the most complex. Although Level 3 is the least complex, it still assesses a level of teamwork skill well above no skill at all. The levels build on each other, each assuming the examinee's proficiency at the skills assessed at the preceding levels.
Level 3
Questions at Level 3 measure the examinee's skill in recognizing the behaviors or actions which would best support a team and contribute to work performance in simple work situations involving one problem or source of difficulty. In these work situations, team goals and consequences are clear, all the resources necessary for addressing the problem are readily available, and the team members get along well.
Questions at Level 3 require the examinee to identify team goals and ways to work with other team members to accomplish team goals; recognize that a team is having problems finishing a tusk and identify the cause of those problems; choose actions that actively support the ideas other team members have for accomplishing team goals; and recognize the need for trust and dependability in a team environment.
Level 4
Questions at Level 4 measure the examinee's skill in recognizing the behaviors or actions which would best support a team and contribute to work performance in situations involving several problems or sources of difficulty. In these work situations, the goals and consequences are not altogether clear, some of the resources may be limited, and/or the team members have diverse needs.
In addition to the skills tested at the preceding level, questions at Level 4 require the examinee to identify the organization of tasks and the time schedule that would help the team reach goals efficiently, creatively, and effectively; select approaches that accept direction from other team members in order to complete tasks and to build and keep up good team relations; identify behaviors that show appreciation for the personal and professional qualities of other team members and respect for their diversity; and recognize the need for commitment to quality and sensitivity to customers while pursuing the team goal.
Level 5
Questions at Level 5 measure the examinee's skill in recognizing the behaviors or actions which would best support a team and contribute to work performance in situations involving many subtle and competing problems and sources of difficulty. In these work situations, consequences and team goals are unclear, resources are limited, and the relationships between team members are ambiguous.
In addition to the skills tested at the preceding levels, questions at Level 5 require the examinee to identify courses of action that give direction to other team members; determine the best use of team talents to accomplish goals; choose approaches that encourage other team members to improve relationships and/or complete tasks; and consider and evaluate the possible effects of alternative behaviors on both team relationships and the completion of tasks.
Level 6
Questions at Level 6 measure the examinee's skill in recognizing the behaviors or actions which would best support a team and contribute to work performance in situations involving complex problems and sources of difficulty. In these work situations, consequences and team goals are often unclear and in conflict resources are limited or unavailable, and the team members frequently disagree and argue.
In addition to the skills tested at the preceding levels, questions at Level 6 require the examinee to identify the focus of team activity and select a new focus if that would help the team meet its goals more effectively; select approaches that show a willingness to give and take direction, as needed, to further team goals (e.g., recognize the organization of team members' tasks that would best serve the larger goals of the team); choose approaches that encourage a team to act as a unit and reach agreement when discussing specific issues; and identify actions that would help manage differences of opinion between team members, moving the team toward its goals while valuing and supporting individual diversity.
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